ekbet Privacy
Policy

Welcome to the ekbet Privacy Policy. ekbet ("we," "us," or "our") operates the online gaming platform accessible at ekbet.one (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on our Platform.

This Privacy Policy describes how ekbet collects, uses, stores, shares, and protects your personal data when you access or use the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

This Privacy Policy applies to all users of the ekbet Platform, including registered players, visitors who browse the Platform without registering, and any individual who contacts ekbet through any communication channel.

This Privacy Policy should be read together with the ekbet Terms and Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Privacy Policy and the Terms and Conditions on matters of data privacy, this Privacy Policy shall prevail.

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, ekbet is the personal information controller responsible for the personal data collected through the Platform.

As the personal information controller, ekbet determines the purposes and means of processing your personal data. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect it.

ekbet has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data privacy laws and for handling data subject requests and complaints. You may contact the DPO through the contact details provided in Section 14 of this Policy.

ekbet collects the following categories of personal data from players and Platform users:

Identity and Contact Data

• Full legal name
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number

Identity Verification Data

• Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or facial image submitted for identity verification purposes

Financial and Payment Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank) for withdrawal processing
• Transaction history including deposits, withdrawals, and bonus credits

Gaming Activity Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus usage and wagering activity
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookies and session identifiers
• Platform usage logs and clickstream data

Communications Data

• Records of communications with ekbet customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and survey responses submitted to ekbet

ekbet collects your personal data through the following means:

• Direct collection: Data you provide when registering an account, completing your player profile, submitting identity verification documents, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you access and use the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device information, and browsing behavior on the Platform.
• Third-party sources: Data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) in connection with transaction processing; data from identity verification service providers used to confirm your identity; and data from fraud prevention and anti-money laundering screening services.
• Publicly available sources: In limited circumstances, ekbet may verify information you have provided against publicly available records, including government databases, where permitted by applicable law.

ekbet processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

ekbet does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Game providers: Third-party game software providers may receive your player ID and gaming session data to deliver game content and maintain game integrity. They do not receive your full identity or financial data.
• Identity verification providers: Specialist KYC (Know Your Customer) service providers may process your identity documents and facial images to verify your identity on ekbet's behalf. These providers are bound by strict confidentiality and data processing agreements.
• Fraud prevention and AML services: ekbet uses third-party screening services to detect fraud, money laundering, and other prohibited activities. Relevant data may be shared with these services as required.
• Regulatory authorities: ekbet may be required to disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities in compliance with applicable law or in response to a lawful order.
• Legal proceedings: ekbet may disclose personal data to courts, law enforcement agencies, or legal advisors where necessary to establish, exercise, or defend legal claims.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ekbet's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom ekbet shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the one for which it was shared.

ekbet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of the Philippines.
• Identity verification documents: Retained for a minimum of five (5) years after account closure or the last transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the communication, unless the communication relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.

ekbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ekbet Platform
• Encryption of sensitive data at rest, including financial account details and identity documents
• Role-based access controls ensuring that only authorized ekbet personnel can access personal data, and only to the extent required for their job function
• Regular security assessments and penetration testing of the Platform infrastructure
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Staff training on data privacy and security obligations
• Incident response procedures for detecting, reporting, and managing personal data breaches

ekbet uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The following types of cookies are used:

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the ekbet Platform and your ability to log in and play.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by ekbet:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data ekbet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ekbet holds about you. You may update basic account information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ekbet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where ekbet relies on legitimate interest as the legal basis, and where your interests override ekbet's legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe ekbet has violated your data privacy rights.

The ekbet Platform is strictly intended for individuals who are 21 years of age or older, in accordance with the minimum legal age for casino-style gambling in the Philippines as regulated under PAGCOR guidelines.

ekbet does not knowingly collect personal data from individuals under the age of 21. All players are required to confirm their age during the registration process, and ekbet conducts identity verification to enforce this requirement.

If ekbet becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the payment source after deduction of any applicable processing fees.

ekbet primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including game software providers and technical infrastructure partners — may be located in other countries, which means your personal data may be transferred to and processed in countries outside the Philippines.

Where such international transfers occur, ekbet ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries that have been assessed as providing an adequate level of data protection
• Entering into data processing agreements with international service providers that include standard contractual clauses approved by the National Privacy Commission
• Conducting due diligence on the data protection practices of all international service providers before engaging their services

By using the ekbet Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the operation of the Platform, subject to the safeguards described above.

ekbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ekbet will notify registered players by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how ekbet protects your personal data.

Your continued use of the ekbet Platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the Platform and may request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or ekbet's handling of your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You can reach the ekbet Data Protection Officer at:

Email: [email protected]

General support inquiries can also be directed to: [email protected]

Our support team is available 24 hours a day, 7 days a week via live chat on the Platform. Privacy-specific requests directed to the DPO will be acknowledged within three (3) business days and resolved within fifteen (15) business days.